Stop seeing conflict as the end of a relationship and start seeing it as an opportunity to deepen your relationships. Learn how to better understand yourself through taking a closer look at your reactions to conflict and learn to hear what people are really communicating. See anger and agitation as amplifiers of a deeper message rather than just an attempt to intimidate.
⦁ Identifying factors that lead to conflict.
⦁ Identifying enviroinmental triggers for conflict.
⦁ Opening the lines of communication between staff at all levels.
⦁ Developing active listening skills to facilitate understanding as opposed to reacting
⦁ How to move forward together after conflict.
You will be provided with bespoke training material which will be yours to keep. The training material will include all topic areas that were discussed on the day, as well as additional resources for self-reading. You will also receive complimentary workplace resources.
This is a 1-day course that runs from 10:00 – 17:00. Tea and coffee will be provided and there will be a 30 minute lunch break.
We usually limit the number of delegates to 15 per course. This enables our trainers to interact with delegates and provide one-to-one time during activities.
A certificate of attendance will be issued after the course has taken place.