Conflict Management Training

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Learn Active Listening Skills

Understand & Manage Conflict

Moving Past Conflict

Conflict Management Training

Stop seeing conflict as the end of a relationship and start seeing it as an opportunity to deepen your relationships. Learn how to better understand yourself through taking a closer look at your reactions to conflict and learn to hear what people are really communicating. See anger and agitation as amplifiers of a deeper message rather than just an attempt to intimidate. 

Course Highlights

 Identifying factors that lead to conflict.
 Identifying enviroinmental triggers for conflict.
 Opening the lines of communication between staff at all levels.
 Developing active listening skills to facilitate understanding as opposed to reacting
 How to move forward together after conflict.

A combination of interactive presentations, group discussions and activities will give you all of the tools you need to successfully manage workplace conflict. 

Remote & Nationwide Training Available

Approx. 3-4 Hours

Make an enquiry

    Great Neurodivergence for Managers webinar - very passionately delivered and Hayley is extremely knowledgeable about her subject matter. Would recommend!
    Kirsty Watson
    Kirsty Watson
    I recently joined a free webinar and it was fab! Very informative without feeling overwhelming or boring.
    Jessica Stone
    Jessica Stone
    Our company used PMAC for various bespoke training sessions and wouldn't hesitate to recommend them. Communication was excellent and efficient, and the sessions themselves were incredibly helpful, engaging and enjoyable. The PMAC team were a joy to work with and we look forward to having them back again soon.
    Glass Marketing
    Glass Marketing
    Really informative and gave me a good insight into how Neurodiversity affects things. Would 100% recommend.
    Lauren Yates
    Lauren Yates
    The Neurodiversity in the Workplace session I attended was brilliant. Since my son received his Autism diagnosis, I have attend lots of training, webinars and conferences. This session was by far the most informative. It was delivered with enthusiasm and by someone with lived experience. I would highly recommend this session.
    Helen Harris
    Helen Harris
    Attended the Neurodivergence in the Workplace bitesize webinar. A lot of content covered in 45 minutes by the wonderful Hayley. Extremely informative and helpful in how neurodivergence in the workplace can be better supported. Thank you pmac team.
    Max Last
    Max Last
    We had a training session provided by Hayley from PMAC. The training was informative, engaging and all participants were encouraged to participate during the session. Would definitely recommend Hayley and PMAC if you have any training needs! 5* all the way!
    Kaine Beetham
    Kaine Beetham
    PMAC wrote two articles on mental health issues for unpaid carers which were published on our website and in our magazine, Carers News. We were delighted with the quality of the both the pieces, particularly how they related to our target audience, and the positive response they received.
    Carers Support Centre
    Carers Support Centre
    I approached PMAC for some training earlier this year to improve my ability to support our staff members. The training was absolutely brilliant. They phoned me in advance to get an idea of what exactly I needed, and how they could best tailor it to our business/ individuals. This really helped to personalise the experience - I've had so many instances of generic training in the past - it was great that they considered what elements they could specifically touch on in order to make the training bespoke for us. On the day itself, we did virtual training (although in person was also an option). The quality of the video/audio was great. The trainer (Hayley) was absolutely wonderful. She had prepared an extremely thorough and engaging presentation for us. The training lasted for 4 hours but had a couple of breaks in which did help. It was great to have training from someone who has such a well rounded knowledge of the issues we wanted to learn about, and her delivery was excellent - she was open to answering uncomfortable questions - and encouraged us to be open and not shy away from what could have been quite delicate issues. She then followed up the training with the power point, and assured us that we could call for help again if needed. 10/10 experience - would very very highly recommend! Thank you Hayley and Peter for all of your help!
    Charlotte Kippax
    Charlotte Kippax
    Hayley is a really engaging presenter and the two ‘Introduction to Neurodivergence’ webinars that she ran for us were excellent. The content was super interesting and informative, and it was a great opportunity to open up conversations in the team about neurodivergence. The feedback from everyone (myself included!) was really positive and I’d definitely recommend PMAC to anybody looking for mental health training.
    Erica Mackay
    Erica Mackay

    Managing Conflict/Conflict in the Workplace

    We will all experience some type of conflict multiple times during our lives, whether it be with our families, friends, colleagues or even strangers. Conflict is defined as a serious disagreement or argument between two or more people. As humans, we will naturally disagree with each other as we all have our own personalities and views, and some conflict can actually be a sign of a healthy relationship.

    Problems arise when a disagreement escalates and there is no resolution in sight. At this point, we have to learn how to manage conflict so that a resolution can be reached and we can progress forward. It is especially important to manage conflict in the workplace so that working relationships can be restored and the business can progress. Conflict can lead to poor mental health, stress and other unwanted conditions. 

    Common Causes of Conflict in the Workplace

    Conflict in the workplace can be a source of stress, tension, and reduced productivity for employees. Conflict management training can help workers prevent and de-escalate conflicts more effectively. Common causes of conflict in the workplace include poor communication, lack of trust, differences in opinion or perspective, competing goals or objectives, power struggles, different work styles or cultures, and limited resources.   

    Poor communication can be one of the biggest sources of conflicts as misunderstandings can occur when instructions are not clearly conveyed or expectations are miscommunicated. Lack of trust is another common cause that can arise from a history of negative experiences between individuals. Simple differing of opinion can also trigger conflict.   

    When employees have competing goals or objectives within an organisation it can create a sense of competitiveness which may lead to conflict among themselves. Power struggles are also common in workplaces, particularly if promotions are available. Different work styles and cultures that make up an organisation may cause conflicts as what works for one team member doesn’t always apply equally for another. Lastly, limited resources such as time, money and staff can put pressure on colleagues to complete tasks quickly before the deadline resulting in higher levels of stress and potential disputes between them.   

    By attending conflict management training sessions businesses will be able to learn more about how these issues manifest within their team and how they can address them proactively rather than reactively when they arise. This type of training educates employees on different strategies for preventing conflicts from escalating as well as practical tips for resolving disputes once they occur. Attendees will gain insight into how interpersonal relationships affect workplace dynamics and learn how to promote positive working relationships with their colleagues through improved communication techniques. 

    How Conflict Impacts Morale

    Conflict can have a profound impact on morale and the overall atmosphere of an office. Poorly managed or unresolved conflicts not only can lead to frustration, hurt feelings, resentment, and decreased productivity, but they can also be emotionally draining for those involved and negatively affect the morale of others in the workplace. When morale is low, employees may become apathetic about their work—which can result in decreased productivity and quality of output.   

    Conflict management training is designed to equip employees with the skills necessary to identify potential problems early on before they escalate into something bigger. These courses give employees the tools needed to resolve conflicts by focusing on solutions rather than dwelling on problems.   

    Having an effective conflict management system in place will allow employees to feel more comfortable raising concerns when they arise instead of letting them fester until they arise into a conflict. This will create a healthier environment where people can trust that their grievances will be heard without fear of judgement or favouritism; creating a much more positive atmosphere overall. Furthermore, having the right resources available to help manage disputes will save organisations time and energy spent resolving complaints or arguments between staff members.   

    By equipping key personnel within an organisation with up-to-date conflict management training, employers can ensure that any issues that arise are dealt with swiftly and efficiently – helping maintain increased morale throughout every level within their workforce. 

    The Impact of Conflict on Emotions and Concentration

    When there is unresolved conflict in the workplace, employees may become stressed and overwhelmed. This stress can manifest itself in physical symptoms such as headaches and difficulty sleeping. Furthermore, low morale resulting from workplace disputes can distract employees from their work, resulting in a lack of focus when trying to complete tasks. It is therefore essential that businesses provide adequate support for staff who are dealing with conflict at work or within their personal lives.  

    It is also necessary to consider how emotions and concentration levels are impacted by an inability to effectively manage conflict. When people feel threatened by another person’s words or actions,

    Conflict in the workplace

    they often become defensive and hostile towards other parties involved in the dispute. This causes them to be less focused on resolving the conflict than on protecting themselves from further harm or attack – thus creating a vicious cycle of tension that can lead to more emotional distress and mental exhaustion.  

    On the other hand, having the skills necessary to manage conflicts constructively leads to improved communication between parties involved in the dispute – which helps bring about resolution faster. Conflict resolution training allows individuals to develop skills such as active listening skills,which will help to improve relationships between colleagues or other people involved in disputes at work. These skills also allow team members to be more productive as they will be able concentrate on tasks at hand without worrying about any potential disagreements among team members or customers that could arise during their working hours.  

    Through investing in conflict management training, you can create environment where everyone feels respected regardless of positions held within your business – leading ultimately leading towards greater job satisfaction amongst all staff members! 

    Misunderstandings Due to Neurodivergence Leading to Conflict

    Misunderstandings due to neurodivergence in the workplace can lead to significant conflict between coworkers. Neurodivergence is a term used to refer to people with conditions such as autism, ADHD, and dyslexia. These people have unique ways of interpreting the world around them which can cause misunderstandings and conflict when they interact with coworkers who don’t understand their perspectives.  

    In order for employees with neurodivergent conditions to successfully work alongside their colleagues without facing any conflict, it is important for their employers and coworkers to be understanding of the differences in communication in neurodivergent individuals. Conflict management training is essential for businesses in order to ensure that everyone involved understands how best to handle these situations.  

    The key to avoiding misunderstandings due to neurodivergence lies in providing additional support that can help those with these issues better integrate into the workplace environment. This includes providing access to resources such as training on understanding neurodivergence. It also involves understanding how different triggers and sensory cues affect the individuals differently than other members of staff, as well as making sure lines of communication remain open so everyone has an opportunity to explain themselves fully when needed.  

    By implementing supportive measures like these, businesses can ensure a more harmonious working environment where everyone feels safe and accepted. Conflict management training allows employers and staff alike to learn how best to navigate potential misunderstandings due to neurodivergence in order create a positive atmosphere for all involved. 

    Professional Training

    We deliver bespoke training for your staff/organisation


    We provide valuable tools to use on an ongoing basis


    We provide ongoing training and support to your organisation to ensure your staff are happy and healthy!

    Preventing Conflict

    Conflict management training is an invaluable tool for ensuring the smooth running of any business, large or small. Conflict can have a negative impact on productivity, morale and can even lead to costly legal action if not managed properly. Preventing conflict before it even starts is essential to creating a healthy and productive work environment. 

    Preventing conflict begins with open communication between employees and managers. Regular meetings should be held to discuss potential problems, share ideas and ensure everyone’s voices are being heard. At these meetings, each employee should have the opportunity to express their opinions in a constructive manner without fear of judgement or retribution. Doing so will help employees better understand each other’s perspectives and prevent disagreements from escalating into conflicts.  

    It’s also important that workplace policies are clear, fair and regularly enforced to avoid disputes over rights or responsibilities. This includes having clear guidelines set out for disciplinary actions such as warnings and performance reviews, as well as setting expectations for time off requests. 

    Grievance procedures should be established so that employees who feel wronged can raise concerns. These procedures should include channels for voicing concerns as well as mechanisms for conflict resolution such as mediation or arbitration. Establishing these procedures helps ensure that conflicts are addressed fairly while maintaining the trust of all parties involved.  

    Finally, it’s important that managers remain consistent when dealing with conflicts within their teams. Allowing one team member to break rules while punishing another team member for doing the same thing will not only breed resentment but could end up costing the company more money in legal fees down the line when issues are taken further outside the company. Remaining consistent throughout prevents any potential misunderstandings among staff members which could lead to further conflict later down the line.  

    The Benefits of Conflict Reduction Training for Businesses

    Conflict Management Training can have a range of benefits for businesses. Conflict resolution and management is an important part of any organisation’s operations, and having well-trained staff who are able to manage conflicts in a productive way can help businesses achieve their goals. Conflict management training helps employees to develop the skills they need to handle conflicts effectively, leading to improved relationships within working teams and increased productivity. 

    Conflict Resolution Training enables employees to identify potential sources of conflict and take appropriate steps to minimise or avoid such situations from arising. It encourages people to communicate more effectively with each other, which helps build trust and respect within a team. Furthermore, it offers employees strategies for solving disputes, which in turn reduces stress and tension among colleagues.  

    The ability to recognise when disagreements or misunderstandings are likely to arise, as well as knowing how best to resolve them in a healthy manner is invaluable for businesses as it ensures that workflows remain uninterrupted. Conflict Reduction Training also teaches employees the importance of tolerance and active listening; both vital skills in negotiation processes which are necessary for successful collaboration between departments or teams.  

    Employees who attend Conflict Management Training sessions gain important insights into how best to navigate difficult conversations, hone their problem solving skills as well as learn ways of building consensus among diverse groups of people. By taking the initiative in managing workplace disputes early on, businesses can save time, energy and resources while keeping morale high – something that’s essential for higher productivity and overall success.  

    How can we help?

    PMAC provides detailed and interactive conflict management training which is designed to help individuals and employees manage conflict situations. We run regular, scheduled training courses as well as bespoke in-house training which consists of presentations, group discussions and interactive activities.

    Please get in touch to find out more about how we can assist.


    Our training is created bespoke to your organisation so we can accomodate as little, or as much time as you have. We typically recommend around 3-4 hours (half-day), however we can provide shorter or longer sessions.

    The fee depends on the length of the session, as well as whether you wanted it remote (via MS Teams) or in-person. We cover the whole of the UK and overseas, so please contact us for a quote.

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      "I had issues with a colleague at work and my friend recommended I attend a conflict course. I seen PMAC advertised on Facebook and decided to sign up, so glad I did! Very useful info on how to deal with arguments. A+"
      Ethan Yates
      Customer Service, H&M

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